Shipping policy

At Mzuri Man Store, we are committed to delivering your orders quickly, safely, and efficiently. Please review our shipping policy below.

Order Processing

  • All orders are processed within 1–3 business days after payment is confirmed.

  • Orders placed on weekends or public holidays will be processed on the next business day.

  • During peak seasons or promotional events, processing times may be slightly longer.

Shipping Time

  • Standard Delivery: 5–12 business days (depending on your location).

  • Delivery times are estimates and may vary due to weather, customs, or courier delays.

Shipping Charges

  • Shipping charges are calculated at checkout based on your delivery address.

  • We may offer Free Shipping on selected products or promotional campaigns.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with a tracking number so you can monitor your shipment.

International Shipping

Mzuri Man Store ships to multiple countries. International delivery times and shipping fees vary by destination. Customers are responsible for any customs duties, taxes, or import fees charged by their local authorities.

Delayed or Lost Shipments

While we work with trusted shipping partners, unexpected delays can occur. If your order has not arrived within the estimated timeframe, please contact our support team, and we will assist you in tracking your package.

Incorrect Shipping Address

Please ensure your shipping address is accurate before placing your order. Mzuri Man Store is not responsible for delays or lost packages resulting from incorrect or incomplete addresses provided by customers.

Damaged Packages

If your order arrives damaged, please contact us within 48 hours of delivery with clear photos of the product and packaging. We will review your case and provide an appropriate solution.

Contact Us

If you have any questions regarding shipping, please contact our customer support team. We are always happy to help and will respond as soon as possible.